CAMIA SHOES

Shipping Policy

Last updated: 01 January 2025

All orders are shipped from our warehouse in Lisbon, Portugal. Deliveries take place on working days between 9 AM and 7 PM. To avoid missed deliveries, we recommend using an address where someone will be available to receive the parcel — such as a workplace.

1. Portugal & Spain — Free Shipping

We offer free shipping to Portugal and Spain on all orders, with no minimum order value required.

	Portugal	Spain
Carrier	CTT	CTT
Delivery time	3–7 business days	3–7 business days
Cost	Free	Free
Home pickup (returns)	✓ Available	✓ Available	We collect from your door

 

2. European Union

We ship to all EU countries. Shipping is handled by CTT and priced by weight — you will see the exact cost at checkout before confirming your order.

Prices below include all handling and fulfilment costs.

Zone 2 — France, Germany, Italy, Netherlands, Belgium, Austria, Sweden, Poland, Finland, Greece, Croatia, Denmark, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Estonia, Latvia, Lithuania, Luxembourg, Malta, Slovenia, Ireland

Zone 2 — Most EU countries	1 kg	2 kg	3 kg
CTT Economy	€15.04	€16.13	€18.31

 

Zone 3 — United Kingdom, Switzerland, Norway, Iceland, Turkey, Serbia, Ukraine, and other non-EU European countries

Zone 3 — UK & non-EU Europe	1 kg	2 kg	3 kg
CTT Economy	€16.02	€17.71	€21.08

 

📌  Note: For EU countries, VAT is included in the shipping price shown at checkout. For UK and non-EU destinations, your order may be subject to import duties — see Section 4.

Home pickup for returns: Available in France, Germany, Italy, and Spain. For all other EU countries, you ship the return to us and we reimburse the shipping cost on receipt. See our Return & Refund Policy for full details.

3. United States

We ship to the United States via DHL or FedEx. Shipping costs are based on parcel weight.

United States	1 kg	2 kg	3 kg
DHL / FedEx	€47.12	€57.80	€70.44

 

Delivery typically takes 5–7 business days. Please be aware that US customs may apply import duties on your order — see Section 4.

📌  Note: Rates include handling and fulfilment costs. Fuel surcharges applied by carriers may occasionally cause slight variations, which will always be shown at checkout.

4. Other International Destinations

We also ship to a selection of international destinations via DHL. These are not our primary markets, and shipping costs vary depending on destination, weight, and carrier fuel surcharges.

As a general guide, shipping to these countries costs between €70 and €90 for parcels up to 3 kg. The exact amount is always displayed at checkout before you confirm your order.

Currently available destinations: Colombia, Mexico, Singapore, Philippines, Australia.

Delivery typically takes 5–7 business days. All international orders are fully tracked.

5. Customs, Duties & Import Taxes

For orders shipped outside the European Union, your parcel may be subject to import duties, taxes, or customs fees levied by your country's customs authority.

•       These charges are set by your local government and are outside our control

•       They are not included in our shipping fees and are the responsibility of the customer

•       We provide accurate customs documentation with every international shipment

•       We recommend checking your country's import rules before placing an order — contact us if you need help

 

⚠️  Important: If a parcel is returned to us because you refused delivery or failed to pay required customs duties, we are unable to issue a refund. Please ensure you are prepared to receive your order and cover any applicable local charges before completing your purchase.

6. Order Tracking

Once your order has been processed and handed to the carrier, you will receive a confirmation email with your tracking number. You can use this to:

•       Monitor your delivery in real time

•       Reschedule or redirect your parcel via the carrier's app or website

•       Contact the carrier directly if there is a delivery issue

If you experience any issues, contact us at wecare@camiashoes.com or WhatsApp +351 969 481 042.

7. Pre-Orders & Processing Times

Some products are available for pre-order, meaning you are reserving a handcrafted pair before production is complete. Your payment is collected at time of order, and the estimated shipping date is shown on the product page and in your confirmation email.

For full details on how pre-orders work and cancellation options, please refer to our Purchase Options & Cancellation Policy.

8. Our Sustainability Commitment

•       Eco-conscious packaging — recyclable and biodegradable materials throughout

•       Carbon-neutral shipping — we partner with carriers committed to reducing emissions and offset the footprint of each shipment through verified programmes

•       Local logistics — wherever possible we work with local suppliers to reduce emissions and support local economies

Thank you for choosing Camia Shoes and supporting responsible fashion.